Terms of Service

The Ops2Sell service is provided by GIETO Group LTD, registered in England and Wales, company number 12065876, registered office 2 Provident Place, Empson Road, Peterborough PE1 5UU, United Kingdom ("we", "us").

Contact: sales@ops2sell.com.

• Service — the Ops2Sell order and warehouse management system (SaaS): the web application at ops2sell.com and the Android app for warehouse handhelds and phones.
• Customer ("you") — the company or other business that has agreed with us to use the Service.
• User — your employee or anyone else you give access to your account.
• Customer Data — data that you, your users or your connected sales channels put into the Service: orders, buyer contact details, products, stock, invoices and similar.

The Service is for business customers only. It is not offered to consumers — individuals acting outside their trade, business or profession.

Accounts are invite-only: we create your account once the agreement is in place, and you invite your own users.

• You are responsible for who uses your account and for the roles and permissions you give them.
• Do not share sign-in details. We recommend administrators switch on two-factor sign-in (Settings → Security); on request we make it mandatory for all your administrators.
• Tell us straight away if you notice unauthorised access.

Managed onboarding is part of every new account: we connect your sales channels and carriers, import products and stock, and train your team. Any one-time onboarding fee is shown on the pricing page or in your quote.

Integrations need your access to the third-party systems involved (marketplaces, webshops, carriers) and your compliance with their terms. Your agreements with those parties are your own.

• The Service is a monthly subscription. Current prices are on the pricing page and exclude VAT, which is added at the applicable rate.
• Paying annually in advance saves 20%.
• Invoices are issued by GIETO Group LTD.
• Payment is due in advance for each billing period, by bank transfer against our invoice within 14 days of its date.
• Carrier, marketplace and other third-party charges are paid by you directly to those providers.
• We give at least 30 days' notice of price changes by e-mail; the new price applies from the next billing period.

• Your subscription renews automatically for the next billing period (monthly or annual).
• You can cancel at any time; cancellation takes effect at the end of the current paid period, and the Service works as normal until then. Periods already paid are not normally refunded; we consider exceptions case by case.
• We may suspend or end the Service if payment is not made on time or if these terms are materially breached, after giving you at least 14 days' notice by e-mail.
• After cancellation you can export your data for 30 days. After that it is deleted, except what we must keep by law (such as the invoices we issued to you).

• Customer Data belongs to you. We use it only to provide the Service and on your instructions.
• You can export orders, products and stock at any time.
• When we process personal data on your behalf (such as buyer names, addresses and e-mails) we act as your processor, under the Data Processing Agreement, which forms part of these terms.

When using the Service you agree:

• not to use it for anything unlawful or to process data you have no right to process;
• not to try to get around security measures or access other customers' data;
• not to load the system with automated requests beyond its intended use;
• not to resell the Service or give third parties access without our written consent.

• We keep improving the Service and updates are included in the price. We may change features as long as the Service does not become materially less useful to you.
• We aim for the Service to run without interruption but cannot guarantee it never will. Planned maintenance is done at quiet times where possible. Specific service-level commitments (SLA) can be agreed on the Enterprise plan.
• Marketplaces, webshop platforms and carriers sometimes change their interfaces. We are not responsible for their systems, but we update our integrations within a reasonable time.

• Neither party is liable for indirect or consequential loss, such as loss of profit, revenue or business opportunity.
• Our total liability under this agreement is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim.
• Nothing in these terms limits liability that cannot be limited by law.

Each party keeps the other's confidential information private and uses it only to perform this agreement. This continues after the agreement ends.

The Ops2Sell software, its design and documentation belong to GIETO Group LTD. While the agreement is in force you have a non-exclusive, non-transferable right to use the Service for your business.

These terms are governed by the law of England and Wales. We will first try to resolve any dispute by discussion; failing that, it goes to the courts of England and Wales.

We give at least 30 days' notice by e-mail of material changes. If you do not agree, you can cancel before they take effect.

GIETO Group LTD, 2 Provident Place, Empson Road, Peterborough PE1 5UU, United Kingdom, sales@ops2sell.com.